Refund policy

Digital products

Our plugins are digital products delivered immediately after purchase. Once you receive access to download a plugin, the transaction is complete.

Digital goods can't be returned like physical products. You can't un-download software or prove it hasn't been copied. For this reason, we don't offer refunds on completed purchases.

Before you buy

We want you to make informed decisions. Before purchasing:

• Read the full product description and feature list
• Check system requirements and compatibility information
• Review the documentation and FAQ
• Contact us if you have questions about whether a plugin suits your needs

We're happy to answer questions before you commit to a purchase.

Exceptions

We may consider a refund in exceptional circumstances:

• Technical fault: The plugin has a critical bug that prevents it from working, and we can't fix it within a reasonable timeframe
• Duplicate purchase: You accidentally bought the same product twice
• Billing error: You were charged incorrectly

Each case is reviewed individually. Contact us with details of your situation.

What doesn't qualify

We don't offer refunds for:

• Change of mind after purchase
• Compatibility issues with specific themes, plugins, or hosting environments
• Features you expected but weren't included (check the product description)
• Failure to read documentation or follow installation instructions
• Purchases made more than 14 days ago

Support first

If something isn't working, contact us before requesting a refund. Many issues can be resolved with proper configuration or a quick fix.

We provide support for all purchases and genuinely want our plugins to work well for you.

How to request a refund

If you believe you qualify for a refund:

1. Contact us through our contact page
2. Include your order number and email address used for purchase
3. Explain the reason for your request
4. Provide any relevant details (error messages, screenshots, etc.)

We'll review your request and respond within 3 working days.

Processing refunds

Approved refunds are processed through the original payment method. Processing time depends on your payment provider, but typically takes 5-10 working days.

Upon refund, your licence is revoked and you must stop using the plugin.